Terms and Conditions

These Terms and Conditions explain the general rules for using the taxi services provided by 1300 Silver Taxis Melbourne. By booking or using our services, you agree to follow these terms. Please read them before making a booking.

1. Booking and Service

• Bookings can be made through the available contact or booking methods.
• Customers should provide correct pickup, drop-off, contact and passenger details.
• Our services include Airport Transfer, Corporate Transfer, Hotel Transfer, Event Transfer, Parcel Delivery and Wedding Transfer.
• Vehicle availability may depend on the requested date, time, location and passenger requirements.
• Where required, a suitable Maxi Van may be arranged based on availability and booking details.

2. Pickup and Waiting Time

• Customers should be ready at the agreed pickup location and time.
• Additional waiting time may apply when a passenger is not available at the agreed pickup point.
• For airport bookings, customers should provide accurate flight information where requested so that suitable arrangements can be made.

3. Fares and Payments

• Fares are based on the journey, vehicle type, booking requirements and other applicable factors.
• Any quoted fare may be subject to changes if the trip details are changed after booking.
• Additional charges may apply for waiting time, extra stops, tolls or other services where applicable.
• Payment should be completed using the payment method agreed at the time of booking.

4. Cancellations and Changes

• Customers should provide reasonable notice when cancelling or changing a booking.
• Cancellation or change charges may apply depending on the booking details and timing.
• We may contact the customer if a requested change cannot be accommodated.

5. Customer Responsibilities

• Passengers must follow reasonable safety instructions during the journey.
• Customers are responsible for personal belongings carried in the vehicle.
• Any damage caused to the vehicle through inappropriate or deliberate behaviour may result in applicable charges.

6. Service Changes

Traffic, weather, road conditions, vehicle availability or other circumstances may affect travel times. We will make reasonable efforts to provide the booked service, but journey times cannot always be guaranteed.

7. Contact

For questions about these Terms and Conditions or your booking, please contact 1300 Silver Taxis Melbourne using the available contact details on our website.