Cancellation and Refund Policy

At 1300 Silver Taxis Melbourne, we understand that travel plans can change. Our cancellation and refund policy is designed to keep the process clear and straightforward for passengers using our taxi services in Melbourne. This policy applies to airport transfers, corporate transfers, hotel transfers, event transfers, parcel delivery, wedding transfers, and bookings that include a Maxi Van.

Cancellation of Bookings

If you need to cancel your booking, please contact us as soon as possible using the contact details provided with your booking. Early notice gives us enough time to update our schedule and make the vehicle available for other customers.

• Bookings cancelled well before the scheduled pickup time may be eligible for a full refund.
• Cancellations made close to the pickup time may be subject to a cancellation charge.
• If a passenger does not arrive at the agreed pickup location and does not contact us, the booking may be treated as a no-show.
• For wedding, event, corporate, or larger vehicle bookings, different cancellation terms may apply due to advance scheduling.

Refund Process

Where a refund is approved, the amount will normally be returned through the original payment method. Processing times can vary depending on the payment provider or financial institution.

• Refunds are reviewed based on the booking details and cancellation time.
• Any applicable cancellation charges will be explained before the refund is processed.
• Where a booking has already been completed, a refund will generally not apply unless there is a valid service-related reason.
• If a booking is changed rather than cancelled, we will try to accommodate the new travel details where availability allows.

Changes Made by the Service Provider

In some situations, a booking may need to be changed due to vehicle availability, traffic conditions, weather, road closures, or other circumstances outside our reasonable control. We will contact the passenger where possible and discuss suitable alternatives.

Contact Us

For questions about a cancellation or refund, please contact 1300 Silver Taxis Melbourne with your booking details. Our team will review the request and explain the available options clearly.